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ALL SUPPORT IS VIA THE SUPPORT BOARD.
http://www.randem.com/cgi-bin/discus/discus.cgi

No support questions will be answered using this form. Check the support site to see if your question has been answered there first. Use the above link to search/post your question on our support site. If you are expecting a response from us, please make sure email from the randem.com domain can get through your email filters otherwise our responses may be deleted by your email filters.

This form is only for requesting paid work to be performed.